SiteAssets SiteAssets
Company · Contact Replies in 1 business day

Talk to the people who build it.

No ticket queue, no chatbot. Support is read by the same people who maintain the checker engine, so an accurate report gets an accurate answer.

Support
hello@siteassets.dev

Billing, plans, data requests and product questions.

Within 1 business day
Security
security@siteassets.dev

Vulnerability reports and anything you would rather not post publicly.

Within 24 hours
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Or send us a message

We typically respond within 1 business day.

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Before you write in

  • Read the FAQ — limits, report retention and MCP setup are all answered there. Open the FAQ →
  • Re-run the check on the deployed URL. Localhost and preview hosts are not what crawlers see. Run a check →
  • Check the status page for an active incident before reporting an outage. Service status →
  • For API errors, note the status code and the Retry-After value if you got a 429. API reference →
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A report we can act on

We can trace a request from an API key or a rate-limit bucket — but not from a screenshot alone. This template covers everything we need. 

URL scanned  https://example.com/pricing
Time         2026-09-24 14:02 UTC (include your timezone)
Surface      website / REST API / MCP server
Plan         free / pro / anonymous
Expected     score 100, image loads
Actual       score 72, og:image returns 403
Request id   7f3a... (X-Request-Id response header)
Security reports
24 hours
Pro support
1 business day
Free & anonymous
3 business days
Data requests
30 days

What we cannot help with

  • — Scanning URLs behind a login, on an intranet, or on a private network. They are blocked by design.
  • — Recovering an API key. Only a hash is stored, so the key has to be rotated.
  • — Making a platform render a card that platform does not support.
  • — Custom development on a self-serve plan. That is what the Developer plan is for.